Do you get frustrated when you can’t get someone to understand your point of view? Or if they insist on getting you to go through a routine which you know you’ve already completed?

Using the ’stuck record technique’ is useful. Be clear about what you want and keep on repeating it. Don’t get drawn into answering other questions just keep on saying ‘what I want is…….’

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Of course it’s also possible to have a ‘win -win’ situation for both of you so much the better, but they win you lose is not the way to proceed if you want to be happy rather than frustrated!